Whether you’re ordering meals for yourself, a loved one, or through the NDIS, we’re here to make the process simple. Below you’ll find answers to some of the most common questions about our meals, delivery service, weekly plans and dietary options. If you can’t find what you’re looking for, we’re always happy to have a chat.
What kind of meals do you offer?
Whether you’re ordering meals for yourself, a loved one, or through the NDIS, we’re here to make the process simple. Below you’ll find answers to some of the most common questions about our meals, delivery service, weekly plans and dietary options. If you can’t find what you’re looking for, we’re always happy to have a chat.
Are your meals fresh or frozen?
Our meals are cooked fresh and delivered ready to enjoy. Some meals may also be suitable for freezing, and we can let you know which ones.
Do you use preservatives or additives?
No. We keep things simple and honest, using real ingredients and avoiding unnecessary additives wherever possible.
Can you cater to dietary requirements?
We do our best to accommodate a range of dietary needs. Please get in touch before ordering so we can talk through what may be suitable for you.
Do you offer vegetarian options?
Yes. Vegetarian meals can be included on the weekly menu.
Do you offer FODMAP, low histamine-friendly or specialised meals?
Yes, where possible. This is one of our key areas of interest, and we are always happy to discuss individual needs before ordering.
How do I place an order?
Ordering details will depend on the final website setup, though the process will be simple and user-friendly. Clients will be able to browse the menu, select meals or plans, and submit their order online.
Is there a minimum order?
Minimum order requirements may vary depending on the final delivery model. This will be clearly outlined once ordering is live.
When do orders close?
Final order cut-off times can be inserted once the delivery schedule is confirmed.
When will my meals be delivered?
Delivery timing will be based on the final weekly schedule across Adelaide and surrounding areas.
Do I have to subscribe?
No. One-off orders will still be available. Weekly meal plans simply offer an easier, more consistent option for people who want meals sorted each week.
How do weekly meal plans work?
You choose a plan that suits your household, and we prepare your meals fresh each week. Final inclusions, pricing and flexibility settings can be adjusted once the ordering system is locked in.
Can I skip or pause my plan?
Yes. The current plan is to allow flexibility, though the final terms around notice periods and subscription settings will be confirmed before launch.
Can I choose my meals each week?
Yes. Clients will be able to choose from the available weekly menu, depending on the final system setup.
How long do meals last?
Meals are best enjoyed within 3 to 5 days of delivery, depending on the dish.
Can I freeze the meals?
Many meals will be freezer-friendly. We will guide you on which meals freeze well and any reheating notes to keep in mind.
How do I reheat the meals?
Meals will be designed for easy reheating, with simple instructions provided where needed.
What makes The Kitchen Companion different?
We cook in small batches using real ingredients, thoughtful recipes and a genuine care for the people we are feeding. Our focus is on food that feels helpful, nourishing and well-made.
Where are you based?
We are based in Adelaide, South Australia, and proudly serve our local community.
Can I speak to someone before ordering?
Absolutely. We are always happy to chat and help you work out what suits you best.
